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Holy Cross Regulatory & Compliance

Privileged to care for Michigan children, adults, and families since 1948.

Holy Cross Services is committed to ensuring a safe and comfortable environment for all clients in our care. We strive to maintain compliance with federal regulations and laws enacted under the Prison Rape Elimination Act, or PREA. Holy Cross Services complies with PREA standards by educating and familiarizing clients and staff on preventing, detecting, and responding to sexual abuse. Further, Holy Cross Services maintains a zero tolerance policy related to sexual abuse of clients in residential treatment.

For additional information on our PREA Policy, our most recent PREA audit, or our most recent PREA statistics, please click on one of the following links:

TITLE VI: Anti-Discrimination Policy

Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that “no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance” (42 U.S.C. Section 2000d).

Holy Cross Services is committed to ensuring that no person is excluded from participation in, or denied the benefits of its transportation services on the basis of race, color, or national origin, as protected by Title VI in Federal Transit Administration (FTA) Circular 4702.1.B. If you feel you are being denied participation in or being denied benefits of the transit services provided by Holy Cross Services or otherwise being discriminated against because of your race, color, national origin, gender, age, or disability, you may contact the Title VI Coordinator for Holy Cross Services, by phone at (517) 759-0091, by email at corpcompliance@hccsnet.org, or by regular mail to 3440 S. Washington, Saginaw, MI 48601.

How to Report Risk and Compliance-Related Issues

Holy Cross Services maintains several methods by which a compliance report may be made:

  • Make a report through the normal administrative channels (i.e., reporting to the appropriate supervisor).
  • Make a report through the Compliance Hotline (989)263-7492.
  • Make a report to the Corporate Compliance Officer or other staff member of the Quality & Compliance Department, either by letter, by telephone, by e-mail, or by meeting.
  • Make a report through the designated Compliance E-mail address: corpcompliance@hccsnet.org.
  • Make a report through the online Compliance Reporting Form.
  • Make a report through the online Risk Reporting Form.

If you have questions about the Compliance Hotline or the Compliance Report Form, please contact the Corporate Compliance Department at 989-596-3557.

Holy Cross Services Telehealth, Service Delivery Option.

Telehealth continues to emerge as an important and strong change agent. As a component of health transformation, HCS telehealth provides a more flexible infrastructure that allows greater flexibility and benefits for both provider and patient. “Powered by the convenience, ease, and affordability of telehealth, providers and patients alike could no longer be burdened by office hours, or the longstanding paradigm that patients bear the responsibility of physically traveling to the care they require. Telemedicine makes it easier and more convenient for patients to stay healthy and engaged in their health care. Patients love the convenience, flexibility and real-time care telehealth provides.

Telehealth is the use of medical information exchanged from one site to another via electronic communications to improve a patient’s health status. Telehealth includes a growing variety of applications and services using two-way video, email, smart phones, wireless tools and other forms of telecommunications technology. Telehealth is not a separate medical specialty. It is a delivery tool or system. Closely associated with telehealth is the term “telemedicine,” which may be used interchangeably with telehealth, but is sometimes used to encompass a broader definition of health care that uses telecommunications technologies.


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